What comes with an extended warranty?
- Free double staking if necessary (up to $50 value)
- 1 year warranty from date of planting
- No charge for a return delivery/installation when the warranty is redeemed.
When can the extended warranty be purchased?
- The warranty must be purchased before installation date.
Terms and conditions
- These prices do not include the cost of a crane should one be necessary to do the replacement. Please ask a sales representative if this will apply to your purchase.
- The extended warranty guarantees each tree for 1 year from the date of planting. This includes frost, wind (so long as the tree continues to be double staked), heat stress, weather related damage, and normal loss of a tree.
- Replacement tree will be of the same size and specimen as purchased on the original invoice. For instance, if a customer originally purchased a “Huge” size tree, when the warranty is used, the replacement tree will be the “Huge” size as well.
- If a customer purchases multiple trees that are the same size and type, he/she must purchase an extended warranty for each item. Example, if the customer is purchasing 5 Huge Shamel Ash trees, and he/she wants to get an extended warranty, the customer must buy 5 extended warranties. No Exceptions.
- If an extended warranty is purchased and the tree dies, Moon Valley Nursery will have up to, but no longer than, 90 days to provide the replacement.
- Moon Valley Nursery will provide up to two replacement trees for each warranty purchased.
- If the warranty is exercised during the warranty period and a replacement tree is planted, that tree will be under warranty from either (1) the time remaining from the initial 1 year warranty period or (2) an additional 90 day warranty, whichever period is greater.
- Warranty must be redeemed at store location where original purchase was made.
- There will be no prorated refunds on any warranties bought by the customer.
- If the customer is not completely satisfied with the replacement tree then he/she must notify Moon Valley Nursery within 15 days after the replaced product has been installed.
- Blue select trees still qualify for an extended warranty. In the event that the tree needs to be replaced, it must be replaced with a blue select tree of the same size and type.
- Extended warranties do not include watering, fertilizing, or trimming cost during the term of the warranty.
- Warranty will be void if customer attempts to remove and replant product in a different location.
- Unless otherwise stated above, this warranty includes all of the terms and conditions as stated on the back of the original purchase invoice.